Reference

semongkobet Privacy Policy for Indonesian Accounts

Our semongkobet Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

Clear data purposesWallet record controlsAccount request path
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DATA HELP PATH

Where To Ask About Account Data

A direct request is the quickest way to clarify how this Privacy Policy applies to your account.

Account access request Ask us to explain the personal data linked to your account. We will use the signed-in contact path and may request phone verification before discussing account records.
Wallet record check For a DANA, OVO, GoPay or QRIS record, send the payment reference and status shown near the cashier path. We can compare that reference with stored account events.
Privacy correction If your contact detail or account record needs a change, describe the requested correction through support. We will confirm ownership before updating or explaining the stored data.
SECURITY IN PRACTICE

Cookies, Devices, And Account Security

Privacy controls work best when you can see how each data use connects to an account action.

Data we receive

We receive registration details, verification responses, sign-in events, device signals and payment references. For example, a QRIS status may be stored beside the account event that created the payment request.

Cookie choices

Session cookies help keep your signed-in path active, while preference cookies remember selected settings. Blocking them can interrupt account access, cashier status checks or movement between pages.

Device behaviour

When you move from a mobile login to the lobby, we may record browser and operating-system signals for security. We do not treat unrelated phone content as account data.

Account protection

We connect phone verification, sign-in events and unusual device signals when checking an access request. This helps us avoid sharing account data with someone who cannot confirm ownership.

Record retention

Some records stay available after a change request when they are needed for payment matching, dispute handling, security checks or duties that apply where local law permits.

Change requests

You can ask about access, correction or deletion through the signed-in support route. Include your account contact and request type; we may verify you before taking action.

Privacy Policy Questions About Your Account

These Privacy Policy answers address the searches we hear most often from Indonesian account holders. They cover payment records, cookies, device access, correction requests and the practical route for contacting us, so you can decide what to ask before opening or using an account.

It covers account details, verification responses, sign-in events, device signals, cookies, support requests and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Yes. We may store the QRIS payment reference, status, amount and time to match a cashier request with your account. These details support payment checks and dispute handling where local law permits.

You can request a correction through the signed-in support path. Tell us which contact detail or record appears wrong, and we may complete phone verification before changing the account data.

Session cookies help maintain your account path and security state. Preference cookies can remember selected settings. If you block them, sign-in or movement between account pages may not work as intended.

We may collect browser, operating-system and security-event details when you sign in, including from a mobile device. These signals help identify unusual account access and are not unrelated phone content.

We keep payment references for the period needed for account operation, payment matching, disputes, security checks and legal duties. The period can vary where local law applies to the account or transaction.

Use the support contact route shown inside your signed-in account and state whether you want access, correction or deletion. Include your account contact; ownership checks may be required before a response.

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